Give us a call to get your estimate

160 Horn Lane, Acton, London, W3 6PH

Working Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:30 PM
Sunday: Closed

Cart Cart

FAQS

At Right Floorings, we understand that choosing the perfect flooring solution comes with many questions. That’s why we’ve compiled this comprehensive FAQ to address the most common inquiries about our products, services, and processes. Whether you’re looking for information on installation, maintenance, or selecting the right flooring for your space, you’ll find clear, concise answers here.

General Info

Which flooring options are pet-friendly and allergy-friendly?
  • Pet-friendly: Nylon carpets and hard floors like LVT or laminate are durable and easy to clean.
  • Allergy-friendly: Hard floors are ideal as they don’t trap allergens like some carpets might.

What is the lead time for installations?

Lead times vary based on product availability and project size. We provide an estimated timeline during your consultation.

What forms of payment do you accept?

We accept various payment methods, including credit cards, bank transfers and cheques.

What is whipping, and do you provide it?

Whipping is the process of binding Carpet edges for durability and a finished look. Yes, we offer this service in an array of colours.

What are taping/binding and stair rods?

Taping or binding adds decorative edges to your Carpet, available in a spectacular variety of colours and designs. Stair rods are optional-decorative and functional accessories used with stair runners.

SERVICES

Do you provide carpet fitting and flooring installation?

Yes, we offer professional fitting and installation services for carpets, hardwood, laminate, vinyl, and more. Our team ensures precision and quality for every project.

Do you provide measuring services, and is there a fee?

As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.

Do you manage the removal and disposal of old flooring?

Yes, we can handle the removal and disposal of your old carpet or flooring as part of our service.

Do you deliver flooring products?

Yes, we provide reliable delivery services for all our flooring products. Delivery costs vary based on location.

What additional services do you offer?

We provide subfloor preparation, moisture testing, leveling, and post-installation care advice to ensure long-lasting results.

Carpet Fibres & Types

What are the different types of carpet fibres, and which is best for heavy traffic areas?

Common carpet fibres include:

  • Nylon: Durable and stain-resistant, ideal for heavy traffic.
  • Polyester: Soft and budget-friendly but less wear-resistant.
  • Wool: Luxurious, natural, and eco-friendly.
  • Olefin: Moisture-resistant and suitable for basements. For heavy traffic areas, nylon is the best option due to its durability.

What are the main carpet styles and piles?
  • Twist pile: Tightly twisted fibres for a durable, textured look.
  • Loop pile: Uncut loops for resilience and texture.
  • Cut and loop: A mix of both for patterned designs.

Which flooring options are pet-friendly and allergy-friendly?

For bathrooms, we recommend using hard floors, like LVT and Vinyl, both products are suitable for underfloor heating.

Furthermore, we do have Carpets and Underlays that are compatible with underfloor heating, as long as the overall tog rating does not surpass 2.5.

What are the differences in stair carpet fitting styles?

Hard Flooring Options

What are the differences between vinyl sheet, luxury vinyl tiles (LVT), laminate, and engineered wood?
  • Vinyl sheet: A seamless, water-resistant flooring option.
  • LVT: Mimics wood or stone, offering First-class durability and easy maintenance.
  • Laminate: A cost-effective, durable option with realistic designs.
  • Engineered wood: A real wood veneer over a stable core, combining beauty and stability.

How do I choose the right hard flooring for my space?

Consider your space’s use, style preferences, and budget. LVT is versatile and water-resistant, while engineered wood adds warmth and character.

The Underlays

Do I need underlay for carpets, laminate, or vinyl flooring?

Yes, underlay improves comfort, insulation, and floor longevity. For LVT, underlay will not be necessary as at Right Floorings we only recommend the glue-down product. 

How can I prevent rugs and runners from slipping?

Use non-slip underlay or grippers to keep them in place and prevent movement.

Product Maintenance

How do I clean carpets and smooth floors?
  • Carpets: Vacuum regularly and spot clean stains promptly. Use professional cleaning for deeper maintenance.
  • Smooth floors: Use a microfiber mop and manufacturer-recommended cleaner to maintain shine and prevent damage.

What is Intec protection, and how does it work?

Intec is a stain-resistant treatment that protects carpets from spills and dirt, prolonging their lifespan.